General Terms and Conditions
This site (B2B Sultans) is owned by B2B Sultans Complex for Electronic Transactions LLC. It is a website/application for mobile phones dedicated in displaying and wholesale selling to individuals. And since B2B Sultans offers different goods on behalf of merchants, factories, suppliers and agents, and according to prior agreements concluded between B2B Sultans and the merchants, suppliers and agents, and since any buyer wishes to purchase these goods, the purchase is made according to the following conditions:
1- The buyer acknowledges that he uses this website / mobile application for safe use without tampering with the content or even trying.
2- The buyer acknowledge that he has viewed the presented goods on the website / mobile application and he has also viewed the specifications of the goods.
3- The buyer is obligated to pay the value of the goods once the specifications and quantities are approved and the goods have been accepted.
4- The value is paid according to all types of bank transfer approved by banks, a bank credit card, or by direct transfer from his account through the bank/bank he deals with, or a letter of credit issued by a bank.
5- The buyer can pay the value of the goods by transferring the amount using exchange companies
6- The buyer does not have the right to receive the goods unless he pays the value completely
7- The buyer has the right to return the sale within 14 days from the date of reaching it after B2B Sultans verifies the reason for the return.
8- The seller is committed to deliver the goods to the buyer according to the phone number & address which he puts on the website / application
9- B2B Sultans guarantees that the buyer obtains a direct warranty of sale from the manufacturer / producer merchant / agent / supplier / distributor.
10- It is the seller's responsibility to deliver the sold product according to the terms of packaging and other instructions that are provided with the product.
11- B2B Sultans provides the seller's acknowledgment and undertaking at all times to:
A. Use valid licenses at all times and submit at B2B Sultans.
B. Submit all necessary government certificates and permits to use the products to ensure safety.
C. The seller does not provide any misleading information for the application.
D. Seller offers product warranty as per their policies.
12- The seller ensures the continued after sale services (maintenance) if the product need it (according to the sellers’ details).
13- the buyer must follow the instructions of the items and the method of the use.
14- the guarantee and the maintenance are considered to be cancelled if it is proven that the buyer used the items in a bad way or violated the terms of use which led to damage of the product.
15- No replacement shall be made if the method of use and failure to follow the instructions provided with the product has been proven to have damaged the product.
16- the prices of the items are not stable and it can be changed from time to time according to the seller including the sale tax.
17- If the product is properly returned, the seller is obligated to return the value of the product within a period not exceeding (15 ) days.
18- The value of the product will be returned in case of return in the same method of payment.
19- If the quantity of the product runs out from the stock despite its appearance on the website/application, B2B Sultans has the right to apologize for the delivery, provided that it is clarified on the website that the quantity has run out. It also has the right to set a new date for delivery if new products arrive in the stores, provided that the period of renewal is written on the Delivery Note that the price may change.
20- The buyer can refuse receiving the products in the following cases:
A. if the product was damaged at the time of delivery
B. if the product is not packed according to the conditions
C. if the product does not meet the conditions when it has been bought.
D. if it is proven that the product is an imitation
21- The buyer must acknowledge that the ownership of the products is still in seller possession until the approval of the payment.
22- The buyer must pay the custom fees.
23- The buyer acknowledges that B2B Sultans is nothing but a website/application that offers different goods on behalf of merchants, factories, suppliers and agents and according to prior agreements concluded between B2B Sultans and merchants, suppliers and agents, and since any buyer wishes to purchase these goods, B2B Sultans does not bear any responsibility for mistakes that occur from merchants, factories, suppliers and agents in completing their deals with buyers, and the responsibility lies directly with the seller if he does not comply, or in the event of any breaches by him of intellectual property, copyright or any patents, database rights and confidentiality in dealing in the country or any place in the world, or a breach of any law in the country or anywhere else, and in the event that a lawsuit is filed against the site / application or (B2B Sultans Company for Electronic Transactions LLC), the seller is obligated to defend B2B Sultans as a site / application / company as well as bears any compensation or fines that may be judged on the site / application (B2B Sultans Aggregate for Electronic Transactions) and as the seller replaces the site / application / B2B Sultans Aggregate for Electronic Transactions LLC in cases before the courts or arbitration and is obligated to pay those compensations or fines or any other provisions inside and outside the country.
24- The law governing this Agreement shall be the law of the United Arab Emirates and the Emirate of Dubai, and the Dubai Courts shall be the jurisdiction to consider any dispute arising between the two parties.
AGREE TO THE TERMS?