Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS:
1) What is selling on B2B Sultans?
B2B Sultans Official is an online marketplace which means sellers can register on the platform and connects buyers in 84 countries across Middle East and Africa to genuine manufacturers all over the world. You register as a seller on B2B Sultans Official, list your products and visit B2B Sultans Official, see your listing and buy. They make a payment to B2B Sultans Official and B2B Sultans Official remits the payment to you after deducting its charges.
Onboard your self online, For As low as $500 you can be a global seller. Contact us at our hotline at +1 971 2991921 or email us at info@b2bsultans.com .
2) Why should I sell on B2B Sultans Official?
B2B Sultans Official is one of the biggest online marketplace in Middle East, Africa, and Global. You can register as a seller on B2B Sultans Official Portal and then go on to promote your products with its global platform. You get immediate access to millions of buyers from all over the country and do not have to worry about sales. Registering and selling on B2B Sultans Official is a shortcut to fast growth.
3) What product and order information you need from me?
Sellers must provide all information B2B Sultans Official requests in their recommended format at any time. All the legal documents requested must include product category and sub-category; item details package dimensions, weight and bar code, special prices, government discounts, as well as the condition of the items.
4) Can I list my products in all B2B Sultans Official categories?
According to B2B Sultans Official policy you cannot list products in multiple categories. However, B2B Sultans Official may post products in multiple categories if it deems it fit on the subscriptions you apply for.
5) What type of products cannot be listed on b2bsultans.com?
B2B Sultans Official has distinct product categories. You can register on B2B Sultans Official and sell in 20 categories without getting prior permission from B2B Sultans Official. Certain products require B2B Sultans Official’s approval. B2B Sultans Official has a page on seller central showing restricted products. These include counterfeit and contraband items, gift cards, tobacco products, medicine, drugs and drug paraphernalia, banned brands, sexual products that evade legal restrictions, products that compete with B2B Sultans Official Prime, offensive products and others.
6) Do you offer fraud protection?
B2B Sultans Official offers fraud protection to its sellers. It investigates cases where buyers have wrongfully returned a product as defective or otherwise raise a claim on false grounds.
7) What is the A-to-z Guarantee program?
The A to Z guarantee is for buyers on B2B Sultans Official. It covers timely delivery, genuineness of item and its condition. If buyer does not receive a product after the delivery date then he/she is eligible for refund. If a product differs from the one listed and ordered he is eligible for return and replacement or refund. If seller does not issue refund on returned items the buyer is protected.
8) How do I open a new account?
Open website yeclicktrading.com and you will see onscreen instructions and steps to follow in order to register as a seller on B2B Sultans Official and open your account. You need to furnish name, mobile number and email address as the primary step to start the process.
9) Where else can I learn about how selling on B2B Sultans Official?
There are plenty of sites on the internet that offer free and full guidance on learning about how selling on B2B Sultans Official. You can also navigate to https://sellers.b2bsultans.com to know more.
10) How can I sell on Middle East , Africa and Global marketplaces?
You must first register as a seller on b2bsultans.com. If you wish to sell Globally you have to join the B2B Sultans Official Global Seller Program.
11) How much does it cost to sell on B2B Sultans Official.com?
Joining B2B Sultans Official are free, but applying for the B2B Sultans Global Seller Program has corresponding cost depending on the package you choose. However, when you sell a product at B2B Sultans Official you have to understand that the shipping services are managed by B2B Sultans Official, and you must agreed on the seller agreement contract at https://sellers.b2bsultans.com/assets/files/sellers_agreement_bilingual-ar-en.pdf.
12) What are the differences between Regular Buyers, Government Buyers and Sellers /Vendors accounts?
Regular Buyers Account at B2B Sultans Offical are those individual buyers who had registered in the normal user registration portal, who are into buying purposes only for their individual reselling businesses locally. Government Buyers are those representative of Government Procurements with the intent of buying goods for government use, and it has special privileges of Government Discounts. Sellers / Vendors Accounts are those who manufacturers and suppliers who wishes to engaged business with B2B Sultans Official and planning to sell their products and items they produced globally.
13) When do I start getting charged the yearly subscription fee?
Yearly Subscription fees are only required for all Sellers / Vendors applicants depending on the subscription package they choose please see https://sellers.b2bsultans.com/ for more information. Regular Buyers and Government Buyers are on free membership cost.
14) How do I manage my selling account?
Navigate to your account on https://sellers.b2bsultans.com/ and click on the login button at the upper right corner of the page, login with your credentials and you will be able to view your individual seller dashboard. It lets you manage orders, view history, refunds, processed pay-outs, and all pertinent matters.
15) How do I add inventory?
Log into your seller account on https://sellers.b2bsultans.com/ in the dashboard area you will find products icon under seller store row or in your left pane you will find catalog on the side menu lists. Click on product icon for the dashboard icons or catalog then product link in the left menu. All of your products and its details such as inventory status will be available there .
16) How will I know when I have a sale?
Log into your seller account on https://sellers.b2bsultans.com/ in the dashboard area you will find summary widgets. B2B Sultans Official will also notify you regarding your sales status.
17) How much does it cost to ship items I sell?
The shipping cost varies on the items ordered, along with the source and destination of the delivery. B2B Sultans Official will provide you the cost directly to your account in every order generated by your buyer.
18) What is the Buy Box?
When a buyer visits B2B Sultans Official and picks a product to buy the page shows buttons such as Add to Cart and Buy Now in a box on the right hand side. Below the Buy Now button one can also see details of prices of the same product offered by other sellers on B2B Sultans Official.
19) Can I cancel my Sellers /Vendors selling account?
It is possible to suspend your account temporarily. You can also close your Sellers /Vendors selling account on a permanent basis. You can downgrade Sellers /Vendors account to individual selling plan. If you choose to close a Sellers /Vendors account permanently then all your accounts will be shut down and you will not be able to access account and view your sales, refunds and communicate with buyers. You cannot, however, close an account until 90 days after the last sale. You have to fulfill all pending orders and wait 90 days for the A to Z guarantee to expire and then have zero balance in your account. If you satisfy these conditions you can initiate direct admin messages or hit the close button found at the sellers portal.
20) How can I close my account?
Navigate to B2B Sultans Official contact us page and click on close your account and then submit the request. You will get email confirmation of your account being closed or reasons why it cannot be closed.